HRS Logistics

Navigating the complexities of RPM logistics can be a daunting task. Entrust HRS with this critical role, and watch as your virtual care delivery transforms, allowing your team to redouble their focus on what matters most—patient care.

  • Complete logistics and inventory management service owned by HRS
  • Hassle-free, highly effective way to get patients up-and-running on your RPM program quickly
  • Access to HRS Engagement Specialists for patient equipment tracking, installation, education & returns
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Only HRS Supports You and Your Patients
Every Step of the Way

From pre-enrollment through post-discharge, HRS will handle the time-intensive process of sanitizing, provisioning, and calibrating equipment—and ensuring it’s packaged and shipped from one patient to the next.

Package Delivery

HRS-Owned Logistics and Inventory Management

Unlike other companies that outsource logistics and inventory management, HRS owns the entire process from start to finish, reducing the overall cost and enabling greater transparency for our clients.

PatientConnect Voice

Seamless Virtual Installation Services

HRS Engagement Specialists will complete virtual installations, ensuring patients are familiar with our platform and using the equipment quickly.

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Simplify Virtual Care Delivery

  • Outsource logistics and administrative tasks to HRS Logistics
  • Increase staff capacity to focus on patient care while we handle delivery, patient training, returns and kit servicing
  • Comprehensive reporting package that gives full insight into your orders & inventory

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Easily Enroll Patients & Grow Your Program

  • Seamlessly scale your operations to match the growth of your program
  • Enjoy turnkey management including inventory logistics, tech support, training & returns
  • Maximize the use of your inventory
  • Our clients have seen a 14% reduction in failed pickups.

 

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Fast-Track Patient Enrollment

  • Launch each patient quickly and effortlessly
  • Ensure top-notch equipment education to set patients up for success
  • Our clients have seen a 13% improvement in patient adherence when using the Remote Patient Onboarding service

Package Tracking

Unparalleled Service, Support, & Visibility

  • Our Quality Control team tests 100% of shipments to patients
  • Packages receive special healthcare priority handling and a dedicated support line from the carrier
  • Same-day shipment
  • Technical support and troubleshooting handled directly by our dedicated team

Simple, Convenient Healthcare Logistics and Inventory Management

  1. Patient Enrolls in Telehealth Program

    Patient enrolls in telehealth program via your EMR system or through the HRS ClinicianConnect® portal

  2. Remote Patient Monitoring (RPM) Kit Ships

    HRS builds, tests, and ships an RPM kit directly to each patient's doorstep

  3. RPM Kit Arrives Ready to Use

    Each RPM kit arrives pre-configured for one-touch activation. HRS reaches out to the patient directly for remote onboarding

  4. Telehealth & Remote Monitoring Begins

    Your clinical team receives an alert that the patient is active on the RPM platform—then, they can start the telehealth program for that patient

  5. HRS Manages Inventory and Logistics

    As patients are discharged, HRS manages kit returns and inventory tracking, sanitization, re-provisioning, and shipping

HRS Logistics Reporting for Insight into your Inventory

 

  1. Location Tracking

    Track the location of your RPM kits as they are in transit

  2. Order Status

    View the status of your RPM kit order as it moves through the HRS system

  3. Return Status

    Receive updates on the status of RPM kit returns 

By outsourcing to HRS Logistics, our clients reduced failed kit returns by 14% and increased patient adherence by 13%.

HRS Logistics Services

Kit Procurement and Warehousing
Technical Set Up
Same Day Order and Shipment
Kit Service
Equipment Technical Support
Logistics Reporting Package
Ground Shipping (Delivery & Returns)
Kit Return Coordination & Offboarding
2nd Day Outbound Delivery​
Next Day Outbound Delivery​
Co-Branded Box
Essential
Kit Procurement and Warehousing
Technical Set Up
Same Day Order and Shipment
Kit Service
Equipment Technical Support
Logistics Reporting Package
Ground Shipping (Delivery & Returns)
Kit Return Coordination & Offboarding
2nd Day Outbound Delivery​
Next Day Outbound Delivery​
Co-Branded Box
Plus

*most popular*

Kit Procurement and Warehousing
Technical Set Up
Same Day Order and Shipment
Kit Service
Equipment Technical Support
Logistics Reporting Package
Ground Shipping (Delivery & Returns)
Kit Return Coordination & Offboarding
2nd Day Outbound Delivery​
Next Day Outbound Delivery​
Co-Branded Box
Premium
Kit Procurement and Warehousing
Technical Set Up
Same Day Order and Shipment
Kit Service
Equipment Technical Support
Logistics Reporting Package
Ground Shipping (Delivery & Returns)
Kit Return Coordination & Offboarding
2nd Day Outbound Delivery​
Next Day Outbound Delivery​
Co-Branded Box

Add-On: Remote Patient Onboarding

HRS will remotely onboard new patients and train them on how to use the RPM kit. This service also includes outbound shipment status tracking for kits. 

Add-On: HomeDirect In-Person Field Services

HRS will send a qualified technician to the patient's home for in-person equipment installations, training, retrievals, or service calls.

Healthcare Leaders Leveraging HRS Logistics to Save Time & Maximize ROI

Essentia-Health
banner-health
LHC-Group
Henry-Ford-Health-System
Providence-Health-&-Services
MaineGeneralHealth
Penn-Medicine
Evicore Cigna
Alegis Care
StFrancis
VNACare
marshallMedical
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Ranked #1 by KLAS for Remote Patient Monitoring in 2020, 2021, 2022 & 2023

HRS empowers the nation’s largest providers and payors to deliver advanced telehealth and remote patient monitoring solutions improving patient satisfaction, reducing readmission, and optimizing clinician workflow.

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Request a Personalized Demo

See the HRS difference. Contact us today to request a customized demonstration and quote for your organization.