Introducing the Virtual
Visit Model

James Yarborough has served in a broad scope of professional roles that afford him a unique perspective on the value of technology in the healthcare industry. Completing a bachelor's degree in applied economics, James held positions such as sales manager and regional administrator and served on the board of directors for United Way. With academic tenacity and a passion for healthcare, James pursued a second degree in nursing. As a registered nurse, he dedicated his efforts to career opportunities including medical-surgical unit charge nurse, director of hospice services, and clinical educator for home health and hospice. Currently, James is the director of clinical systems and technology at Interim HealthCare of the Upstate.

With a commitment to excellence, James oversees the day-to-day operation of Interim HealthCare's electronic medical record and interface systems. He can also be credited with developing the Patient Outreach Program that significantly decreased 30-day hospital readmission rates for patients in high-risk categories. James' latest accomplishment has been the development of a scalable telehealth program with a virtual visit model. This program is an instrumental advancement for Interim HealthCare and its patients with specific chronic conditions. Aside from his professional endeavors, James is known for being a Marvel movie enthusiast who enjoys deep sea fishing and Tough Mudder obstacle races.

Patty Upham, RN currently serves as the Vice President of Clinical Services at Health Recovery Solutions, where she helps lead clinical strategy and support clients as they launch and expand their RPM programs. Prior to joining HRS, Patty was the Director of FirstHealth Home Care for nearly 20 years. As Director, Patty managed FirstHealth Care Transitions including two Medicare Certified Home Health Agencies, a Complex Care Management Program, and the Center for Telehealth. Under her leadership, FirstHealth developed clinical pathways for chronic disease - a multidisciplinary, evidence-based, and patient-centered approach. Patty has over 30 years of Home Care experience and served a 3-year term on the American Hospital Association Advisory Board. She has been a frequent national speaker on the topics of telehealth and clinical and operational best practices.