"The vendor actually works with us to define the ROI at the start of the project and then submits a monthly report that shows all the data we need for reimbursements and billing. The report also shows which patients have met certain thresholds for data extraction. The vendor makes things as easy as they can. Some codes for remote patient monitoring are notoriously difficult to manage, but the vendor does their best to help. The vendor's help contributes to the system's value and encourages sustainability."
HRS Named 2022 Best in KLAS for Remote Patient Monitoring
Thanks to our incredible clients, HRS has been named Best in KLAS for Remote Patient Monitoring for the third year in a row.
KLAS Ranks HRS #1 With an Overall Score of 91.5 for RPM
HRS received an A for RPM Score with significant leadership and innovation in categories that include Culture, Loyalty, Operations, Product, Relationship, and Value.
“Each year, thousands of healthcare professionals across the globe take the time to share their voice with KLAS. They know that sharing their perspective helps vendors to improve and helps their peers make better decisions. These conversations are a constant reminder to me of how necessary accurate, honest, and impartial reporting is in the healthcare industry. The Best in KLAS report and the awards it contains set the standard of excellence for software and services firms.”
— Adam Gale,
KLAS CEO
What is KLAS?
Being a 'Best in KLAS' vendor means that provider organizations have found that vendor to be the leader in the market segment when compared to other vendors in the space. KLAS is known in the market for honest insights informed by robust research.
It is more than a ranking - it is a recognition from providers that a vendor is the leader in a specific segment, evaluated on the vendor's usability, loyalty, partnership, interoperability, price, and more.
Why does it matter?
Provider organizations have recognized HRS as the #1 vendor for remote patient monitoring. Being best in KLAS is more than a ranking - it is a recognition from providers that a vendor is the industry leader and a trusted partner.
The #1 KLAS rankings recognize a commitment - a commitment to providing healthcare providers with the most advanced telehealth solutions to improve the lives of patients, caregivers, and clinicians.
What Our Clients Are Saying
KLAS interviewed HRS clients who shared their experiences with HRS products and services teams. Below, read client feedback about patient experience, outcomes, COVID-19 response, and more.
"I would recommend this vendor because their responsiveness to customer needs is excellent. The support team is highly accessible. They are personable, professional, and responsive. The support is wonderful, and Health Recovery Solutions has 24/7 tech support for their customers and also for the end user. It is pretty unusual for the patients to be able to access tech support 24/7. That helps differentiate this vendor from other vendors. I would buy from Health Recovery Solutions again, and in fact, I am going to purchase more units."
"CareConnect is the vendor's all-in-one model. It is a great solution for the subacute hostess charge space where patients need ongoing monitoring. The product offers a convenient tablet that allows patients to connect with their care team on demand, take control of their own healthcare through peripheral devices, and address any digital divide issues as the devices are cellular enabled for patients that don't have broadband."
"During the pandemic, we used telehealth quite a bit to reduce in-person visits and stay connected to the patients. We avoided hospitalizations and drove hospitalizations down by a significant amount by using CareConnect. We saved a significant amount of money. CareConnect was helpful during the pandemic. A lot of our patients don't want to give the units up after being discharged because they feel connected and secure. Our patients' health needs are being met with remote monitoring"
"We kept falls low and hospitalizations at a very minimum level. The system was a real lifesaver. We had a physician who was quarantined at home because they had COVID-19, but they didn't have to stop practicing. We quickly sent a couple of units out to the physician so that they could do telemedicine visits. That got us a bit of physician buy-in. That was helpful because physician buy-in was the hard part for us. Physicians didn't want to give up having patients come to them until they found out that they could bill for telemedicine visits. A lot of the patients feel more engaged in their care and feel more monitored, so they are more compliant. We saw one patient lose a significant amount of weight while doing daily weigh-ins and checking their blood sugar."
"Health Recovery Solutions continues to innovate, and they keep us up to date on new things that are coming. They have virtual stethoscopes and glucometers for our patients. They were able to write a list of survey questions for patients that we could deploy to the tablets to ask some specific COVID-19 questions. The vendor seems to be on top of the trends happening in healthcare. When COVID-19 happened and everybody went to telehealth, there was a great opportunity for the vendor to upgrade what they were doing and push virtual visits with clients. The vendor always sends out things like updates, evidence-based articles, or things that other people are doing to keep everybody updated on what is happening."
"With CareConnect, we can see our patients without being in their homes every day. That allows us to keep an eye on them, and it helps us out a lot with the closer management of patients. The system is also user friendly. It doesn't take a lot of time for people to learn how to use it. Remote patient monitoring has helped us achieve a significant reduction in readmissions. That is where our focus has been. The solution has also helped us lower our ED use."
"The product provides us with a connection to patients. It is a platform by which our telehealth nurses monitor those patients and receive alerts when vital signs are outside of the parameters. The platform also gives us visibility into patients' health statuses between physical visits that we otherwise wouldn't have. The system fills in the gaps. Patients' vital signs are measured, and there are survey items for patients' health and wellbeing. Those things happen at discrete points along the continuum, and those discrete points are bridged and provide a more continuous view."
"One of the key findings that we have seen with HRS is that the patients who are on the HRS system and get the patient experience surveys have blown our global satisfaction rate out of the water."
"The overall customer service is outstanding. The tech support is very easy for the patients to use. They just hit a button on their tablet and the tech support comes right up. They are responsive 24/7, so the tech support is very user friendly."
"Health Recovery Solutions is forward thinking and looks to see what customers may need. The vendor is also really good with their customer support. We have a great representative. Overall, Health Recovery Solutions does an excellent job, and I am very satisfied with them."
